Top positive review
77 people found this helpful
Great cable modem
on January 18, 2012
My first option was to buy an Arris WBM760A as part of a new setup to replace an unreliable Surfboard SBG6850 but it wasn't being sold anywhere but ebay for more than I'd like to pay. After receiving the Ubee 3513 from Amazon, Comcast could not activate it and had tried different methods to activate it without success. I had lost hope and almost returned the Ubee to Amazon until I came across someone on the internet mentioning that they had activated their modem by using Comcast's activation page. I gave it a try and presto... activation success! So if you are having difficulty as I was, try comcast.com/activate
So far, the cable modem has been great. There were no drops or resets. I also have a Motorola SBG6580 that constantly resets... stay away from the SBG6580 as many have said of its problems!
Update: Recently I found out why the uBee has trouble setting up with Comcast when I requested a technician to do a final check to see if my internet connection was good. When Comcast tries to setup the uBee, their system does not expect a customer to own a uBee modem so it won't setup. Now if you use the online setup, the modem will be setup but however as a Netgear modem. As a Netgear modem, there was no functional issues as it may have the same chipset as the uBee modem. This is the best way to set this modem up and then leave it that way. Be careful if you have a Comcast tech set this modem up as a uBee, you will be charged the rental because Comcast detects uBee serial numbers as belonging to Comcast. Now I have a problem with Comcast to straighten out because the tech setup my uBee modem as a uBee modem instead of leaving the modem as a Netgear modem. (See update below, maybe you can setup the uBee modem the right way by calling Comcast?)
Update: In regards to Comcast modem rental charge... my local Comcast store cannot help with the rental charges. I called Comcast billing today to tell them that I own my uBee modem and that I am being charged the rental. All they did was ask for the modem serial number and mac address, and without further questions corrected the problem and refunded my rental fees. Sweet! We'll see when my next bill arrives. 3-8-12